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Subscription & Billing

Manage your Flowxtra subscription, payment methods, and billing information. This guide covers plans, pricing, and billing management.

Subscription Plans​

Free Trial​

14-day free trial for all new accounts:

  • Full access to all features
  • Unlimited job postings
  • Up to 100 applications
  • No credit card required
  • Cancel anytime

Starter Plan​

For small teams (1-10 employees):

Features:

  • Unlimited job postings
  • Unlimited applications
  • Basic analytics
  • Email support
  • Job widget
  • Standard integrations

Price: $49/month or $470/year (save 20%)

Professional Plan​

For growing companies (11-50 employees):

Features:

  • Unlimited job postings
  • Unlimited applications
  • Advanced analytics
  • Priority email support
  • Custom branding
  • API access
  • Webhooks
  • All integrations

Price: $149/month or $1,430/year (save 20%)

Business Plan​

For established companies (51-200 employees):

Features:

  • Unlimited job postings
  • Unlimited applications
  • Premium analytics
  • Phone + email support
  • Custom domain
  • Advanced API access
  • Dedicated account manager
  • Custom integrations

Price: $399/month or $3,830/year (save 20%)

Enterprise Plan​

For large organizations (200+ employees):

Features:

  • Unlimited job postings
  • Unlimited applications
  • Enterprise analytics
  • 24/7 priority support
  • White-label solution
  • Custom development
  • SLA guarantee
  • Dedicated success team
  • On-premise option

Price: Custom pricing

All plans include unlimited team members and standard features.

Choosing a Plan​

Compare Plans​

FeatureStarterProfessionalBusinessEnterprise
Active jobsUnlimitedUnlimitedUnlimitedUnlimited
Applications/monthUnlimitedUnlimitedUnlimitedUnlimited
Team membersUnlimitedUnlimitedUnlimitedUnlimited
AnalyticsBasicAdvancedPremiumEnterprise
SupportEmailPriority emailPhone + email24/7 priority
Custom domain--✓✓
API access-✓✓✓
White-label---✓

Upgrade Recommendations​

Choose Starter if:

  • Small team or startup
  • Hiring occasionally
  • Budget-conscious
  • Basic features sufficient

Choose Professional if:

  • Growing company
  • Regular hiring
  • Need API access
  • Want custom branding

Choose Business if:

  • Established company
  • High-volume hiring
  • Need custom domain
  • Want dedicated support

Choose Enterprise if:

  • Large organization
  • Complex requirements
  • Need custom development
  • Require SLA

Managing Subscription​

View Current Plan​

Check your plan in Settings > Subscription:

  • Current plan name
  • Billing cycle
  • Next billing date
  • Usage statistics
  • Plan limits

Upgrade Plan​

To upgrade your plan:

  1. Go to Settings > Subscription
  2. Click Upgrade Plan
  3. Select new plan
  4. Choose billing cycle (monthly/yearly)
  5. Review changes
  6. Click Confirm Upgrade

What happens:

  • Immediate access to new features
  • Prorated billing for current period
  • New limits apply immediately

Upgrades are prorated. You only pay the difference for the remaining billing period.

Downgrade Plan​

To downgrade your plan:

  1. Go to Settings > Subscription
  2. Click Change Plan
  3. Select lower plan
  4. Review limitations
  5. Click Confirm Downgrade

What happens:

  • Takes effect at end of billing period
  • Keep current features until then
  • Credit applied to next bill
  • All your jobs and applications remain accessible

Since all plans include unlimited jobs and applications, downgrading won't affect your existing data.

Cancel Subscription​

To cancel your subscription:

  1. Go to Settings > Subscription
  2. Click Cancel Subscription
  3. Select reason (optional)
  4. Confirm cancellation

What happens:

  • Access continues until end of billing period
  • No further charges
  • Data retained for 30 days
  • Can reactivate within 30 days

Billing Management​

Payment Methods​

Add Payment Method​

  1. Go to Settings > Billing
  2. Click Add Payment Method
  3. Enter card details:
    • Card number
    • Expiration date
    • CVV
    • Billing address
  4. Click Save Card

Supported Cards:

  • Visa
  • Mastercard
  • American Express
  • Discover

Update Payment Method​

  1. Go to Settings > Billing
  2. Click Update next to card
  3. Enter new card details
  4. Click Save

Remove Payment Method​

  1. Must have another payment method first
  2. Click Remove next to card
  3. Confirm removal

Billing Information​

Update billing details:

Company Information:

  • Legal company name
  • Tax ID / VAT number
  • Billing address
  • Contact email

Invoice Preferences:

  • Invoice email recipients
  • PO number (optional)
  • Custom notes

Invoices​

View Invoices​

Access all invoices in Settings > Billing > Invoices:

  • Invoice number
  • Date
  • Amount
  • Status (Paid, Pending, Failed)
  • Download PDF

Download Invoice​

  1. Click invoice number
  2. Click Download PDF
  3. Save to your computer

Invoices include:

  • Itemized charges
  • Tax breakdown
  • Payment method
  • Billing period

Billing History​

View complete billing history:

  • All charges
  • Refunds
  • Credits
  • Failed payments
  • Plan changes

Usage and Limits​

Monitor Usage​

Track your usage in Settings > Subscription > Usage:

Current Usage:

  • Active jobs: Unlimited
  • Applications this month: Unlimited
  • API calls: X / limit
  • Storage used: X / limit

Usage Trends:

  • Daily/weekly/monthly graphs
  • Historical data
  • Projected usage

All plans include unlimited job postings and applications. Only API calls have rate limits based on your plan.

Billing Cycles​

Monthly Billing​

  • Charged every month
  • Cancel anytime
  • Flexible for short-term needs
  • Higher total cost

Annual Billing​

  • Charged once per year
  • Save 20% vs monthly
  • Best for long-term use
  • Commitment required

Switching Billing Cycles​

Change from monthly to annual:

  1. Go to Settings > Subscription
  2. Click Switch to Annual
  3. Review savings
  4. Confirm switch

What happens:

  • Immediate charge for annual plan
  • Credit for unused monthly time
  • New annual renewal date

Payments and Charges​

Automatic Billing​

Payments are processed automatically:

  • On your billing date
  • Using default payment method
  • Email receipt sent
  • Invoice generated

Failed Payments​

If payment fails:

  1. Email notification sent
  2. Retry after 3 days
  3. Second retry after 7 days
  4. Account suspended after 14 days

To resolve:

  • Update payment method
  • Contact your bank
  • Pay manually
  • Contact support

Refunds​

Refund Policy:

  • 30-day money-back guarantee
  • Annual plans: Prorated refund
  • Monthly plans: No refund for current month
  • Overage charges: Non-refundable

Request Refund:

  1. Contact support@flowxtra.com
  2. Provide account details
  3. Explain reason
  4. Refund processed in 5-7 business days

Tax and Compliance​

Sales Tax​

Sales tax applied based on:

  • Billing address
  • Local tax laws
  • Business vs personal account

VAT (EU)​

For EU customers:

  • Provide VAT number
  • Reverse charge if valid
  • VAT shown on invoices

Tax Exemption​

If tax-exempt:

  1. Contact support
  2. Provide exemption certificate
  3. Update billing settings

Enterprise Billing​

Custom Contracts​

Enterprise plans include:

  • Custom payment terms
  • Net 30/60/90 payment
  • Purchase orders
  • Wire transfer option
  • Multi-year contracts

Volume Discounts​

Available for:

  • Multiple accounts
  • High usage
  • Long-term commitments
  • Referrals

Contact sales@flowxtra.com for details.

Troubleshooting​

Payment Declined​

If payment is declined:

  1. Verify card details
  2. Check card balance
  3. Contact your bank
  4. Try different card
  5. Contact support

Billing Discrepancy​

If you notice incorrect charges:

  1. Review invoice details
  2. Check usage statistics
  3. Contact support with:
    • Invoice number
    • Expected amount
    • Actual amount
    • Explanation

Cannot Cancel​

If unable to cancel:

  • Must be account Owner
  • Resolve outstanding balance
  • Contact support for help

Next Steps​